User Experience

• Very high-quality websites with visually appealing and accessible designs.
• Easy to navigate, using site navigation, site-map or search.
• Fast website performance, with minimal load time for each page.
• Sophisticated search functionality with predictive text permeates all areas of the website and provides links to search external websites with relevant content.

Content Management

• Quick and easy editing of all website content, including menus, pages, text, images and forms.
• Pages can be created, removed, re-ordered and renamed in a matter of seconds.
• All pages have full revision history, with the ability to easily roll back to a particular version.
• Wide range of customisable stock content articles provided.
• 'Widgets' feature facilitates creation and automatic layout of pages with large amounts of repeating content, such as staff lists, opening hours, facilities and clinics.
• Images, files and videos can be easily uploaded/embedded within pages.

Templates, Themes &
Front Page Layout

• Website appearance can be updated in seconds by selecting from a wide range of design themes, each of which has several colour variations available.
• Custom designs can be easily accommodated if required.
• Several new themes, including different navigation menu layouts (vertical instead of horizontal) are due for release soon.
• Custom logos can be easily uploaded.
• Alternative front page layouts can be applied within a few clicks.
• Home pages can be customised by selecting from a variety of components, including image slide-shows, RSS Feeds, News Tickers and Quick Link buttons.

Forms and Surveys

• Wide variety of standard online forms provided, including registration, appointment booking, repeat prescription ordering and much more.
• Repeat prescription form provides auto-complete for all medication names.
• Custom form builder tool, including any number of sections and fields.
• Online form submissions can be securely viewed, filtered, processed and printed in bulk.
• Patient survey tool facilitates the creation, publishing and response analysis of custom patient surveys.
• Facility to publish downloadable surveys or embed links to surveys created using LimeSurvey or SurveyMonkey.

Patient Login Facility

• Optional facility for practices to issue patients with login details to access a personalised experience of the website.
• Online form availability can be restricted to Patient Login users only.
• Personal profile information and details of frequently-used medications can be captured by patients to pre-populate online forms.
• Patients can set repeat prescription reminders for specific dates.
• 'Patient Groups' feature enables practices to restrict website content to members of specific groups such as the PRG.

Medical News & Information

• Integration with NHS Choices pulls the latest, automatically-updated health information directly into the website's Library area.
• Library area includes a Services and Organisations search, allowing patients to find a variety of local health-related services (e.g. dentists).
• Practice news articles can be easily captured and prominently highlighted on the website home page.
• Optional, customisable 'Jargon Buster' feature provides keyword highlighting and explanations of approximately 500 key medical/NHS terms.
• CQC Widget provides summary of latest checks carried out by the Care Quality Commission.

Advanced Features

A variety of advanced features can be enabled on request, including:

• Advanced Document Library, which can be used to manage large collections of files and embed files within web pages.
• Facility to create Map Clusters containing a number of map cluster items, which can be given names, locations and contact details.
• Discussion Forums can be defined, administered and embedded throughout the site.
• Facility to create searchable contact directories and embed them throughout the site.
• User self-management facilities, including the ability to create additional users.
• Additional layers of website navigation.

Data Security

• Secure form storage, protected with Public / Private-key cryptography, which offers best practice in terms of information governance / protection.
• All sensitive information is transferred via HTTPS.
• The private key is stored encrypted on the server using a Pass Phrase known only to the practice.
• No patient identifiable data is stored on the server.
• A number of additional measures are in place to protect the Pass Phrase mechanism, including IP Restriction, Account lock-out and time restriction (can only be changed during business hours).
• All raw data held on the server can be viewed by the practice, offering assurances that no sensitive patient data is stored.
• Dual-key authentication - both the Administrator credentials *and* pass-phrase are required to view Form Submissions.
• Patient Login PINs are not personally identifiable.

Contact & Mapping Information

• Multiple sets of contact details and address information can be easily captured and displayed.
• Contact details are featured on the Front Page, the footer of each page, and the 'Contact Us' page.
• Interactive map shows the location of the Practice (and any additional locations, e.g. Partner Practices, etc.)
• Patients can easily get directions to the Practice.

Accessibility

• Full compliance with prevalent online accessibility standards.
• Compatibility with screen readers (e.g. JAWS).
• Speech support automatically converts all website articles into spoken word.
• Keyboard shortcuts to facilitate navigation around the site.
• Easy-to-remember URLs, among other techniques, improve search engine ranking.
• Content language can be set and changed using Google Translate.

Reporting

A number of simple yet powerful reports are provided as standard, including, but not limited to:

• Popular Pages.
• How visitors are finding the website.
• Popular Search Terms.
• Website Traffic.